We currently ship all orders Monday thru Wednesday to make sure orders arrive within 3 days. We do guarantee live arrival. If there is an issue with your delivery please let us know within 24 hours of delivery.
All orders placed before noon mst will ship same day when placed Monday thru Wednesday.
We currently only ship monoculture strains on Monday. Please have your orders in by Monday at noon mst to have your order ship. Single strain phytoplankton orders placed after Monday at noon mst, will ship the following Monday.
We currently ship all phytoplankton shipments for a flat rate under $60 for $20. We ship all packages in an insulated box liner and include ice packs or heat packs at no charge. Orders over $60 will ship for free, depending on the size of your order your package will ship USPS or UPS. If there is an issue with delivery we will replace your order the first time at no charge, we will cover the shipping costs on all live feed orders.
Issues and Refunds
If there is an issue, after the second shipment we will issue you a store credit for the amount you paid. Shipping charges will not be covered going forward.
We currently do not accept returns of live phytoplanktons, fertilizers, live rotifers and feeds. If there is an issue we ask that you provide an email within 4 hours of arrival with pictures. If we do not receive an email an pictures within 24 hours of your package arriving, your claim will need approval before the next shipment is sent out.
Shipping non perishable
All non perishable items ship for $7 when the order is below $44.99. Shipping is free above $45, all non perishable items are shipped UPS ground saver. Orders placed before 4pm MST will ship same day.
If you order corals, fish, phytoplankton, rotifers or pods and your aquarium supplies can be sent in the same box size, we will refund your shipping cost if you're charge the $7 fee.
Refunds & Returns
All non perishable items have 30 days after arrival to process a return. Returns are free, we will email you a label, you will be required to drop off the package at UPS, or USPS depending on who the label is sent through. Once the item is received, checked for parts, the refund will be issued within 24 hours, unless otherwise notified.
Shipping Is $64.99 for all orders under $299.99. Orders over $300 will ship for free We ship UPS Next day air saver. In the event of a lost package or delay, please send us an email and we will work on replacing your order.
Orders that have combined categories need to have $300 or more in live corals or fish to ship for free, you cannot use aquarium supplies and phytoplankton to get free overnight shipping. Your order may ship separately when combining categories. Dry goods may ship UPS ground saver and phytoplankton will ship UPS 2 day depending on your order size.
48 hour Live Arrival Guarantee
We know everyone expects every package to arrive on time and in great condition. While we pack with 40 hour heat packs or cold packs depending on your weather we know things happen. If your coral or fish arrival or have an issue within 48 hours please notify us via email with pictures and description of what's wrong. We know that everyone can't take a day off to grab a coral, we do ask that you notify us immediately after you notice an issue.
Store credit for issues (DOA)
If there is an issue with your order, upon receiving an email we will credit your account via our rewards system for the live stock issue. If your order is lost in shipping we will credit your reward account if you paid for shipping. We will allow you to use that reward credit on anything you'd like in our store. If your order received free shipping and an issue arises with a coral or fish that is less than $300 you will be required to pay for shipping again.