Would have gave a one star, if not for Skyler
First shipment died in 24 hours. Tyler replaced even though he seemed to want to blame on not liking Poseidon Reef systems phytotank system. Replacement shipment died with 48 hours. I found some locally and it took off with issue. I gave up on Reef Legends and $150 in waster $$$
Hi Peter, we're sorry to hear about your experience. Growing phytoplankton isn’t easy, I have a lot of customers who have grown our phytoplankton cultures in Poseidon Reef systems that have great success. A replacement of the culture strains were sent out to you as per our guarantee policy. If you'd like to discuss this further, please call me directly. Thank you for giving us a try.
The products were well packaged and had cool packages inside of the box which kept the contents cool.
aways quality products and great service
Pods arrived quickly and clearly visible and very active. Well packaged and insulated.
Best tiggers I’ve ever gotten, but ordered Phyto for culturing to feed them. First batch died in 24 hours. Skyler replaced. Second batch died in 48 hours. Finally found some locally which is growing like gang busters. Had to feed the tiggers to the tank as I had no Phyto to culture so had to rebuy those locally also. So in general a waste of $150. Would have given a 1 star but Skyler did send the replacement Phyto, just bummed it was no good either. Clearly not my issue as local Phyto is going like gang busters now and just bought new tiggers locally to culture
Hi Peter, thank you for sharing your experience. We're glad the tigs met your expectations, but we're sorry about the issues with the Phyto. We appreciate your understanding and are glad Skyler was able to assist. Your feedback helps us improve, and we're here if you need further support. Thanks for being a valued customer!
